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Iprimus Outage Australia

Iprimus internet, phone or mobile broadband down? Check iPrimus's status for live map outages for ADSL2+ or NBN internet connections in your local area.

Iprimus Outages Chart

 
 

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Overview

5 complaints
-28% change
42 complaints
-23% change
213 complaints
-38% change
 
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having issues with Iprimus?

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1300 85 44 85

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Iprimus Outages Map

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Got issues or have something to share about Iprimus?

Recent Iprimus Issues

Saffron McGillicuddy
Saffron McGillicuddy
$6 charge on my phone bill for 13 numbers. The 13 numbers I rang were to you about your faulty equipment! What a rort.
posted 3 hours ago
Wayne
Wayne
I have no internet connection
posted 7 hours ago
James Jimbo
James Jimbo
Not happy with email service..For two weeks now I cannot send emails to Hotmail addresses..They keep coming back...I rang support a week ago and was told It was Hotmails fault and nothing can be done...der. Please Iprimus...try to resolve this...Not happy Jan.
posted 12 hours ago
Nell Sells
Nell Sells
If it wasnt such a bad Joke I would be doubled over laughing! So I only had to reset the box 34 times today and yet still no response from Iprimus. I will not be paying any future accounts until this is rectified because let's face it we don't have internet or a phone anyway so I'm done paying for nothing and will be calling the telecommunications ombudsman tomorrow to lodge a formal complaint. This is beyond a joke Iprimus!
posted 18 hours ago
Amy Jackson-Sharma
Amy Jackson-Sharma
Unbelievable! I contacted Primus on the 2nd of March to have the phone and internet connected for my mum...they contacted her and advised that they would transfer the phone and they would be send her a modem the following week... the next week she waited and when she hadnt recieved the modem by Friday she called them to enquire on whether it had been sent...they said that it would be coming the following week...great...a week later still nothing...no one has even called her oncw to let her know whats going on! She called again today and surprise surprise...the agent had no idea what was going on...they had a 'system error' She asked to speak to a manager..the agent didnt know who the manager was...left her on hold for 20 minutes and still had no answers for her...WHAT THE??? GET YOUR ACT TOGETHER PRIMUS..NO POINT BLOODY ADVERTISING FALSE PROMISES THAT YOU CANT DELIVER !!!
posted 18 hours ago
J
J
@iPrimusAU REPLY TO MY DM
posted 1 day ago
Wendy Duff
Wendy Duff
I'd just like to say how extremely disappointed I am with your service. I've been with iprimus for over 15 years and recently have had the worst email issues with probably 8 out of 10 people not getting my reply to their emails. (usually hotmail addresses) My sister has had the same problem. Both of us have had no choice but to leave you and go to another provider. Your technicians advice of "maybe you should get your customers to email you from another address" is not good enough. How are they supposed to know to do that if they don't get our emails? My business reputation has been damaged, I now have cranky customers and have lost work due to your technician's inability to fix the problem. I'd also like to say that the $200 fee to leave iprimus is the biggest insult ever. I should not have to pay at all. You are charging me for a service (sending an email) that you are not providing.
posted 1 day ago
Mark Miller
Mark Miller
Why does Iprimus charge for 1300 phone calls, yet its only fault reporting numbers are 1300 numbers? So if you have a fault with your service, you have to pay to report it!!!!! Get with the times Iprimus
posted 1 day ago
Stephen Lunn
Stephen Lunn
Why does this keep happening
posted 1 day ago
Alana Perriam
Alana Perriam
iPrimus, I foolishly chose you to be my internet provider back in January. I was told that it would take approximately two weeks to get my internet connected, and today (7 weeks later) it has finally been connected. The length of the wait is only the first issue I have with you. The second, is that you messaged me five times asking me to call you to book an installation appointment for my NBN, and five times I was told that there was an error, and that in actual fact it was not ready. Words fail me as to how incompetent a company you must be to get that wrong so many times. I expressed my disgust at your professionalism to two of your staff members, but they were unable to provide with me with any assurance it would not happen again. The third and possibly most frustrating issue I have with you, is that during my 7 week wait, various members of staff from your call center would call me, asking if I would like to join iPrimus and get a Fresh TV. The first two times, I politely declined, informing them that I had already signed up for NBN with iPrimus. After the third call it was quite frustrating, and if I wasn't waiting to hear from you as to when my service would finally be connected, I wouldn't have picked up the phone. I asked the next person who rang to take my number off the list for these particular calls as I didn't want to be called again. I also asked the next person, and then the next. I was promised each time that this would happen. This afternoon, iPrimus called me again, and I foolishly assumed it was because my service was finally connected. But Steve was calling to ask me if I wanted to sign up with iPrimus, and if I wanted a Fresh TV. He said he was unable to take my number off the list, and I was also informed that his manager was on his lunch break, and that he had no clue as to when he would return. I have asked for the manager to call me, but I am really doubting given your previous customer service skills, that this will actually happen. I would really like someone to get in contact with me and tell me that you are going to stop these incessant and hassling phone calls, and tell me exactly what you are going to do to change my mind about what an incompetent company you are. Alana
posted 1 day ago
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