I foolishly chose you to be my internet provider back in January. I was told that it would take approximately two weeks to get my internet connected, and today (7 weeks later) it has finally been connected. The length of the wait is only the first issue I have with you. The second, is that you messaged me five times asking me to call you to book an installation appointment for my NBN, and five times I was told that there was an error, and that in actual fact it was not ready. Words fail me as to how incompetent a company you must be to get that wrong so many times. I expressed my disgust at your professionalism to two of your staff members, but they were unable to provide with me with any assurance it would not happen again. The third and possibly most frustrating issue I have with you, is that during my 7 week wait, various members of staff from your call center would call me, asking if I would like to join iPrimus and get a Fresh TV. The first two times, I politely declined, informing them that I had already signed up for NBN with iPrimus. After the third call it was quite frustrating, and if I wasn't waiting to hear from you as to when my service would finally be connected, I wouldn't have picked up the phone. I asked the next person who rang to take my number off the list for these particular calls as I didn't want to be called again. I also asked the next person, and then the next. I was promised each time that this would happen. This afternoon, iPrimus called me again, and I foolishly assumed it was because my service was finally connected. But Steve was calling to ask me if I wanted to sign up with iPrimus, and if I wanted a Fresh TV. He said he was unable to take my number off the list, and I was also informed that his manager was on his lunch break, and that he had no clue as to when he would return. I have asked for the manager to call me, but I am really doubting given your previous customer service skills, that this will actually happen. I would really like someone to get in contact with me and tell me that you are going to stop these incessant and hassling phone calls, and tell me exactly what you are going to do to change my mind about what an incompetent company you are.