This is the response from Amaysim
Why when I add $50 to my account less than 60 seconds later I have $49.85 and unable to do so every month. This is by design. The response suggests I turn off data to recharge and re-ad a plan - THIS IS INSANE
I've spent $80 this month $30/more than my chosen plan (required to 're-added') unheard of with any other Australian Telco.
The answer blows my mind. Insults me and infuriates me.
This company is deceptive their re-ad plan is a corporate fort.
Anybody wishing to be involved in an expose on this company where the TELCO Ombudsman will expose the number of complaints against this company pls msg me to share your experience.
We will be doing the sums if estimated increased revenue from this practice.
This is their answer below.
Thanks for that Danny!
So when a payment is declined (DECLINED by design) for a plan, that plan is removed (REMOVED BY DESIGN) and you're reverted to the as you go plan which is the default plan if no Unlimited plan is active (BY DESIGN REQUIRING THE CONSOMER TO SPEND MORE MONEY FOR LESS). Your payment declined on the 23rd Feb and this is what has happened, this is how a prepaid service operates. (THIS IS HOW WE STEAL YOUR MONEY)
When you add a $50 voucher, the system doesn't know what that voucher is always for. So after adding your voucher you then need to readd your plan through our app, website or via SMS (for example send UNL9 to 568 and this spends $49.90 of your credit for that plan).
Your phone is always designed to be connected to the internet, as soon as your credit hits the account the phone knows it can use data again and will do so, instantly, and start using that credit.
Easy way to avoid this, #####just turn mobile data off #######
(HAVE YOU EVER HEARD OF A TELCO THAT REQUIRES YOU TO TURN DATA OFF TO RECHARGE AND RE-AD YOUR CHOSEN PLAN?!)
until you have added your voucher + your plan then you will never lose any credit on data.
Since the 23rd of February you received your 50% data usage alert on the 9th March, 85% usage on the 13th March and 100% usage on the 20th March and your itemisation shows the data was used. You can check your data itemisation in your My amaysim and you'll see this usage. What gives you the impression that you have 3GB missing?
We see alot of your data being used between midnight and 6am when you're most likely asleep which suggests the phone is updating and using your data, this doesn't need you to even be holding the phone to have complete access. Might be worthwhile just checking this website out for a guide on how to change your phones settings so it only uses data when you're using the phone -> http://gadgets.ndtv.com/apps/features/how-to-turn-off-automatic-app-updates-in-android-ios-windows-phone-81-windows-81-634685
You've added 2 x $10 topups, one was used on a data top up (14th March) and the other $10 is still there (added today) so that wasn't lost. What we've done is credit you back 500MB towards your current data pack as a gesture of goodwill for the frustration you've gone through, if you send BAL to 568 you'll see this on your end.
We'll be more than happy to arrange someone to give you a call if you'd like to chat about this further.